ODA Malaysia (“ODA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ODA Malaysia mobile application, website, and related services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
Full name
Phone number
Email address
Delivery address
Identification details (for rider/vendor verification, where applicable)
b. Transaction Information
Order details
Payment status (note: we do not store full payment card details)
Delivery history
c. Location Data
Real-time or approximate location for delivery, navigation, and rider matching (only when required and with permission)
d. Device & Usage Information
Device type, operating system, and app version
IP address
App activity and usage analytics
2. How We Use Your Information
We use your information to:
Provide and operate ODA Services
Process orders and deliveries
Verify riders, vendors, and users
Improve app performance and user experience
Communicate updates, promotions, and important notices
Ensure platform safety, security, and fraud prevention
Comply with legal and regulatory requirements
3. Sharing of Information
We may share your information only when necessary, including:
With riders and vendors to complete orders
With service providers (e.g., cloud hosting, analytics, payment gateways)
With authorities if required by law or legal process
We do not sell your personal data to third parties.
4. Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, loss, or disclosure. However, no digital system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
Your data is retained only for as long as necessary to:
Fulfil operational purposes
Comply with legal obligations
Resolve disputes and enforce agreements
When data is no longer required, it will be securely deleted or anonymized.
6. Your Rights
Subject to applicable laws (including Malaysia’s Personal Data Protection Act 2010 – PDPA), you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal limitations)
Withdraw consent for certain data processing
Requests can be made by contacting us directly.
7. Cookies & Tracking Technologies
ODA Malaysia may use cookies or similar technologies to improve functionality and analyze usage. You can manage cookie preferences through your device or browser settings.
8. Children’s Privacy
ODA Malaysia does not knowingly collect personal data from individuals under the age of 18. If such data is discovered, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our official platform. Continued use of the Services after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
ODA Malaysia
📧 Email: oda@odamalaysia.com
📍 Address: L3.L6 Pusat Tranformasi Bandar (UTC) , Jalan Hamzah, 15050 Kota Bharu, Kelantan.