ODA Malaysia Privacy Policy
1. Introduction
Welcome to ODA Malaysia. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services ("ODA Malaysia Apps"). By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect different types of information in order to provide and improve our services to you. The types of data we collect include:
2.1. Personal Information
When you use our apps, we may collect the following personal information:
• Name
• Email address
• Phone number
• Delivery address
• Payment information (credit/debit card details or e-wallet information)
• Profile photo (optional)
2.2. Usage Data
We may collect information on how you access and use our apps, such as:
• Your IP address
• Browser type and version
• Device type and unique device identifiers
• Operating system
• Date and time of your access
• Mobile network information
2.3. Location Data
If you allow our apps to access location services on your mobile device, we may collect and process information about your precise or approximate location to provide location-based services (e.g., finding nearby vendors, delivery, etc.).
2.4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to track your activity on our apps and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the information we collect for various purposes, including:
• To provide and maintain our services
• To process and manage your orders
• To communicate with you regarding your account, orders, or technical issues
• To improve our apps and services
• To provide customer support
• To send marketing and promotional communications (with your consent)
• To personalize your experience based on your preferences and past activities
• To comply with legal obligations
4. Sharing Your Information
We may share your information with third parties in the following situations:
4.1. Service Providers
We may share your personal information with third-party service providers who assist us in providing our services, including payment processors, delivery partners, customer service, and marketing support.
4.2. Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity.
4.3. Legal Requirements
We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4.4. With Your Consent
We will share your personal information with third parties if you give us explicit consent to do so.
5. Data Security
We are committed to ensuring the security of your personal information. We implement appropriate physical, technical, and administrative measures to protect your data from unauthorized access, disclosure, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Retention of Your Information
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. When your personal information is no longer needed, we will securely delete or anonymize it.
7. Your Privacy Rights
You have certain rights regarding your personal information, which include:
• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to certain conditions.
• Objection: You can object to the processing of your personal information under certain circumstances.
• Withdrawal of Consent: If you have provided consent to the processing of your personal information, you have the right to withdraw your consent at any time.
• If you would like to exercise any of these rights, please contact us at customer@odamalaysia.com.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed of any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: admin@odamalysia.com or malaysiaoda@gmail.com